Refunds and Cancellation Policy
1. Cancellation by Renter:
– If you cancel a booking, you may be subject to a cancellation fee. The cancellation fee is 25% of the total rental cost.
– Cancellations must be made through the Rent to Drive website or mobile app.
2. Refunds:
– Refunds for cancellations will be processed within 14 days of the cancellation date.
– The refunded amount will be the total rental cost minus the 25% cancellation fee.
3. Exceptions:
– In the event of extenuating circumstances, such as natural disasters or medical emergencies, Rent to Drive may waive the cancellation fee and provide a full refund. Proof of the circumstances may be required to be eligible.
4. No-Shows:
– If you fail to show up for your rental without canceling, you will not be eligible for a refund.
5. Caution Fee:
– This is refundable 48hrs after rental expiration in the absence of any damages or liability. No refund will be made if Renter incurs any liability or damage on the rental vehicle.
6. Refund Process:
– Refunds will be credited back to the original payment method used for the booking.
Contact Us
If you have any questions about our refund policy, please contact us at enquiries@renttodriveng.com.
By booking a rental through Rent to Drive, you agree to abide by this refund policy.